Getting Started: Registration & Verification

First‑time Aussies who want to bet with Pointsbet should expect a straightforward sign‑up flow. You’ll be asked for your full name, date of birth, residential address and a valid Australian phone number. The form is deliberately kept short – no need to upload documents right away, just enough details to create a basic account.

After you hit “Register”, Pointsbet will send a verification code via SMS. Enter that code and you’ll be prompted to complete the KYC (Know Your Customer) step. This usually means uploading a photo of your driver’s licence or passport and a recent utility bill. Verification typically clears within a few hours, but during peak sporting events it can take up to 24 hours.

Downloading and Installing the Pointsbet App

The Pointsbet app is available for both Android and iOS devices. Android users head to the Pointsbet website and tap the “Download APK” button – the site will guide you through enabling “install from unknown sources”. iOS users simply find “Pointsbet” in the App Store and tap “Get”. The download size is around 60 MB, so a decent data plan is advisable.

Installation is quick; the app will request permission to send push notifications, which you’ll want to keep on for real‑time odds updates. Once installed, log in with the credentials you created earlier and you’ll be taken straight to the mobile sportsbook.

Navigating the Sportsbook and Casino on Mobile

Pointsbet’s mobile interface mirrors the desktop layout but with touch‑friendly tiles. The bottom navigation bar houses four main icons: Sportsbook, Live Casino, Promotions and Account. Tapping “Sportsbook” drops you into a list of sports – AFL, NRL, cricket, soccer and more – each with a quick‑bet button for instant wagers.

Live casino games are streamed in real time, meaning you can watch the dealer and place bets without any lag. The app supports popular slots, roulette, blackjack and a “Live Dealer” section where you can interact with croupiers via chat. For beginners, the “Betting Guides” link at the bottom of the screen offers short videos on odds formats and bet types.

Bonuses, Promotions and Wagering Requirements

New users who fund their first deposit through the Pointsbet app can claim a welcome bonus of up to AU$200 plus a 100 % match on the first $50. The bonus comes with a 5‑times wagering requirement on the bonus amount, which is fairly standard for Australian sportsbooks.

Pointsbet runs weekly promos such as “Free Bet Friday” and “Mid‑week Moneyback”. These are automatically credited to the app, and you’ll receive a push notification when they’re live. Remember to read the fine print – free bets usually have a minimum odds requirement (e.g., 1.75) and must be used within 48 hours.

Payment Methods, Deposits and Withdrawals

Australian players have a solid selection of deposit and withdrawal options. Below is a quick comparison of the most common methods.

When you request a withdrawal, Pointsbet will first check your KYC documents. Once cleared, most e‑wallet withdrawals (PayPal, POLi) are processed within a few hours, while card withdrawals follow the “2–3 business days” timeline shown above. There is a minimum withdrawal amount of AU$20.

Security, Licensing and Responsible Gambling

Pointsbet operates under a licence from the Malta Gaming Authority and is also authorised by the Australian Communications and Media Authority (ACMA) for offshore betting. All data traffic is encrypted with SSL 256‑bit encryption, the same standard used by banks.

For responsible gambling, the app includes tools such as deposit limits, session timers and self‑exclusion. If you ever feel you need a break, you can activate “Cool‑off” directly from the Account page – the restriction takes effect within 24 hours and lasts up to six months.

Customer Support and Help Resources

Pointsbet offers 24/7 live chat support, an email address (

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) and a telephone hotline (1800 POINTS). The live chat is the quickest way to resolve issues like delayed payouts or bonus queries. The support team is trained in Australian gambling regulations, so they can guide you through any licensing concerns.

Additionally, the app’s “Help Centre” contains a searchable knowledge base with articles on everything from “How to place a parlay” to “Understanding RTP in slots”. For a quick glance at racing options, check out the pointsbet racing page.

Frequently Asked Questions (FAQ)

• Is the Pointsbet app available for iPhone 6 and newer? Yes – the minimum iOS version required is 13.0.
• Can I use the same account for both sports betting and casino? Absolutely, the app merges both worlds under a single wallet.
• What’s the fastest way to withdraw winnings? Using PayPal or POLi usually results in same‑day payouts.
• Do I need a VPN to access Pointsbet in Australia? No – the service is fully legal for Australian residents and does not require a VPN.